This telecommunications feature allows incoming calls to an Avaya phone to be redirected to a different number. For example, if an employee is working remotely or is in a meeting, incoming calls can be sent to their mobile phone or another colleague’s extension.
Implementing this function ensures business continuity and improves accessibility. It prevents missed opportunities due to unanswered calls and enables flexible communication strategies. The ability to automatically reroute calls represents a significant advancement in business phone systems, enhancing responsiveness and customer service capabilities.